COURSE DESCRIPTION :
Customer Service is meeting customer needs and expectations while providing solutions to your business. Today customers have many options, and these are made available to them from the comfort of their homes. Now more than ever, we must meet the customer at their point of need. Therefore, we must understand the Customer Journey and be present at the end of necessity by offering support and solutions. The sound art of Customer Service will guarantee sales and customer retention. This, in turn, will generate revenue for the business.
In this course, you will learn the fundamental aspects of Customer Service to understand better how to leverage and grow your business.
You will learn skills to meet the customer on their journey best. These skills will include listening and phone skills. You will also work with handling customer complaints.
Personal traits are an integral part of delivering Customer Service. This course will give you insight into the traits that you need. Then, you can plug into them to offer Customer Service.
In this course, you will learn that the customer is King; without the customer, there is no business. Furthermore, you will understand that your product and services are meant to an end for the customer.
The customer is looking for benefits. This course will open your mind to thinking of measures and steps to make your customers your number one ambassadors, thus ensuring the long-term sustainability of your business.
What Will You Learn From This Course?
Course Details :
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