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COURSE DESCRIPTION :
Customer Service is meeting customer needs and expectations while providing solutions to your business. Today customers have many options, and these are made available to them from the comfort of their homes. Now more than ever, we must meet the customer at their point of need. Therefore, we must understand the Customer Journey and be present at the end of necessity by offering support and solutions. The sound art of Customer Service will guarantee sales and customer retention. This, in turn, will generate revenue for the business.
In this course, you will learn the fundamental aspects of Customer Service to understand better how to leverage and grow your business.
You will learn skills to meet the customer on their journey best. These skills will include listening and phone skills. You will also work with handling customer complaints.
Personal traits are an integral part of delivering Customer Service. This course will give you insight into the traits that you need. Then, you can plug into them to offer Customer Service.
In this course, you will learn that the customer is King; without the customer, there is no business. Furthermore, you will understand that your product and services are meant to an end for the customer.
The customer is looking for benefits. This course will open your mind to thinking of measures and steps to make your customers your number one ambassadors, thus ensuring the long-term sustainability of your business.
What Will You Learn From This Course?
Learning Outcomes
Course Details :
UNIT 1: CUSTOMER SERVICE DEFINED
Lecture1.1: Customer Journey
Lecture1.2: Product/Service Knowledge
UNIT 2: MEDIUMS OF CUSTOMER SERVICE
Lecture2.1: Communication
Lecture2.2: Personality traits
UNIT 3: WHO IS YOUR CUSTOMER
Lecture3.1: Internal
Lecture3.2: External
UNIT 4: THE CUSTOMER NEED
Lecture4.1: Feedback
Lecture4.2: Handling Customer Complaints
Lecture5.1: Importance
Lecture5.2: Application
Customer Service increases sales. Sales increase revenue. Revenue improves your lifestyle.
I am an expert in experiential Customer Service. Over the past ten years, I have trained over 300 direct reports and clients in Customer Service. As a result, I am equipped to empower you with soft skills, which, when applied, will produce lasting results.
With over 30 years in the Hospitality Industry, I have grown local and international brands by applying Customer Service. As a result, I have increased my revenues over the years and developed my career successfully.
Whichever industry you are in, you need customers.
Let me help you build your wealth through Customer Service.
Amazing .L loved the course .Highly recommended
Amazing
Detailed training with current customer service trends,this was well executed.I enjoyed and learnt a lot from the sessions.
Amazing . I loved the course. Highly recommended.
The training was very effective, insightful and enjoyable. Resourceful Trainer
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