Build Wealth Through Customer Service

COURSE DESCRIPTION :

Customer Service is meeting customer needs and expectations while providing solutions to your business. Today customers have many options, and these are made available to them from the comfort of their homes. Now more than ever, we must meet the customer at their point of need. Therefore, we must understand the Customer Journey and be present at the end of necessity by offering support and solutions. The sound art of Customer Service will guarantee sales and customer retention. This, in turn, will generate revenue for the business.

In this course, you will learn the fundamental aspects of Customer Service to understand better how to leverage and grow your business.

You will learn skills to meet the customer on their journey best. These skills will include listening and phone skills. You will also work with handling customer complaints.

Personal traits are an integral part of delivering Customer Service. This course will give you insight into the traits that you need. Then, you can plug into them to offer Customer Service.

In this course, you will learn that the customer is King; without the customer, there is no business. Furthermore, you will understand that your product and services are meant to an end for the customer.

The customer is looking for benefits. This course will open your mind to thinking of measures and steps to make your customers your number one ambassadors, thus ensuring the long-term sustainability of your business.

What Will You Learn From This Course?

• Basic Customer service.
• Personal traits required.
• How to identify who your customers are.
• How to identify your customer’s needs.
• Acquiring skills to apply and understanding why they are essential.

Learning Outcomes

• Awareness of the types of Customers
• How to leverage Customer Service to grow your business
• Benefits versus Products and Services
• Customer Service Policies

Course Details : 

• Batch starts: Every 1st and 3rd Wednesday of the Month
• Time: 2 pm to 4 pm IST
• Class Duration: 2 hours
• Application: ZOOM
• Resources / Support provided during & after Course Completion: PPT and Quizzes per session.

UNIT 1: CUSTOMER SERVICE DEFINED

Lecture1.1: Customer Journey

Lecture1.2: Product/Service Knowledge

UNIT 2: MEDIUMS OF CUSTOMER SERVICE

Lecture2.1: Communication

Lecture2.2: Personality traits

UNIT 3: WHO IS YOUR CUSTOMER

Lecture3.1: Internal

Lecture3.2: External

UNIT 4: THE CUSTOMER NEED

Lecture4.1: Feedback

Lecture4.2: Handling Customer Complaints

Lecture5.1: Importance

Lecture5.2: Application

Customer Service increases sales. Sales increase revenue. Revenue improves your lifestyle.

 I am an expert in experiential Customer Service. Over the past ten years, I have trained over 300 direct reports and clients in Customer Service. As a result, I am equipped to empower you with soft skills, which, when applied, will produce lasting results.

 With over 30 years in the Hospitality Industry, I have grown local and international brands by applying Customer Service. As a result, I have increased my revenues over the years and developed my career successfully.

 Whichever industry you are in, you need customers.

 Let me help you build your wealth through Customer Service.

• We are India’s fastest-growing EdTech Startup.
• Our trainers can teach you in your local language.
• We have a network of India’s best skill trainers.
• Our courses are mostly live and online.
• We are students’ most trusted brand.
• 100% Satisfaction Guarantee, else full free refund to you